Terms and Conditions

SUMMARY

Colorado Home Cooling & Daylighting Service Agreement Terms and Conditions

Version Effective 1 January 2021

Changes, updates, and adjustments annotated at bottom

 

  • Colorado Home Cooling & Daylighting (CHCD) recommends the best products and services to be used, but it is ultimately the customer’s decision as to what and where items are installed in the home. 

  • Payment is due upon the completion of the work as outlined in this invoice. If payment has not been received within 30 days from the date of completion, CHCD is entitled to a service charge of 3% per month on the delinquent payment(s).

  • By purchasing products from CHCD the customer has agreed to allow their phone number, email, and/or home addressed to be used for communication purposes including but not limited to customer followups, product and service announcements. CHCD does not share any personal contact information collected from customers.

  • The customer has hired CHCD to conduct installation in their place, and therefore gives CHCD permission to modify the existing home appearance, roof, electrical system and structure in the home, and the customer is accepting responsibility for work completed and local government requirements.

  • CHCD is not responsible for pre-existing conditions arising from work done by the homeowner or other outside companies.

  • The installed fan may have an unguarded impeller (fan blades). Keep people and animals away from the fan when in operation, as serious injury can occur from contact with a spinning blade. 

  • The customer understands that adequate intake openings and attic ventilation must be provided for the fan to work efficiently and quietly.

  • CHCD provides a 1 year limited warranty on the work accomplished by CHCD. Product warranties are held by the manufacturers of these products and subject to their terms. Any changes to the installed whole house fan system or installation will void the CHCD and product warranties.

  • CHCD offers incentives to all customers who complete successful customer referrals. Referral incentives vary based on the products and services provided, and subject to change based on requirements from our manufacturers. 

Thank you very much for your business!

DETAILS

Colorado Home Cooling & Daylighting Service Agreement Terms and Conditions

 

Overview

This invoice serves as a contract, and constitutes the entire agreement for work accomplished by Colorado Home Cooling & Daylighting (CHCD) at the home address specified on this invoice. The objects itemized in this document include all products and services that were discussed by the customer and CHCD and decided upon by the customer. CHCD recommends the best products and services to be used, but it is ultimately the customer’s decision as to what and where items are installed in the home. Payment is due upon the completion of the work as outlined in this invoice.

 

Payment

Once this invoice is signed, the agreed-upon work is completed, and payment is received, this sale is considered final.  There are no outstanding items or services owed to the customer by CHCD. If the customer breaches this contract and does not pay the full amount outlined in this invoice, CHCD is entitled to damages amounting to the total amount of this contract plus any losses or damages sustained by CHCD as a result of non-payment. If payment has not been received within 30 days from the date of completion, CHCD is entitled to assess a service charge of 3% per month on the delinquent payment(s). If legal action becomes necessary, the customer is responsible for all court costs and attorney fees. 

 

Installation

The customer gives CHCD permission to modify the existing home appearance, roof, electrical system and structure in the home in order to install the whole house / attic fan system in accordance with manufacturer specifications. The customer is responsible for acquiring any documents that may be required by any HOA, government agency or city department, prior to CHCD beginning work in the customer’s home. As the homeowner, the customer has hired CHCD to conduct installation in their place and is accepting responsibility for work completed and local government requirements. It is the customer’s responsibility to provide a safe and accessible work area and to move personal items away from the installation area before work begins. CHCD is not responsible for damage to materials or valuables in the customer’s home, or for additional costs or problems arising from work done or changes made by the homeowner or other outside companies. It is understood that CHCD occasionally finds pre-existing problems in the roof, electrical system, and framing in the homes of our customers. While we may make an effort to rectify these problems for the customer, it is understood that CHCD is not responsible for these pre-existing conditions.

 

Product and Safety

The customer understands that the installed fan may have an unguarded impeller (fan blades). Keep people and animals away from the fan when in operation, as serious injury can occur from contact with a spinning blade. It may be necessary to purchase an insulated cover for the fan shutter/grill in order to insulate against cold and to keep louver doors from opening and closing on extremely windy days. If cover/insert is in place the customer must ensure that it is removed before the fan is switched on. The customer understands that adequate openings for intake must be provided in the form of open windows and doors to the outside when running the fan. Failure to provide adequate intake openings may result in backdrafting combustion appliances that are located in the conditioned space of the home. Similarly, adequate attic ventilation is required for the fan to work efficiently and quietly. Failure to ventilate the system properly or modifications to attic ventilation once the system is installed can compromise the unit and void the warranty.

 

Warranty

CHCD provides a 1 year limited warranty on the work accomplished by CHCD.  Any changes to the installed whole house fan system or installation, including but not limited to roofing, ventilation, electrical, framing and drywall by anyone other than CHCD employees, will void the CHCD and product warranties. CHCD reserves the right to schedule warranty work at its discretion. For customers who live outside the Denver Metro Area (as defined by the C-470 loop), CHCD may assess a trip charge for warranty work. CHCD may assess a charge for service calls even if no substantial work is completed. CHCD does not provide any warranties on the products that it sells. These warranties are held by the manufacturers of these products and subject to their terms. CHCD, without assuming responsibility for the product warranty, may coordinate with these manufacturers as needed to resolve problems. See the paperwork provided by manufacturers for relevant details on their respective product warranties.

 

Thank you very much for your business!

Addition 1 October 2020:

VELUX Sun Tunnel installation and skylight replacement labor is warrantied for 5 years from the date of installation. Any damage to VELUX equipment from improper installation, including accelerated wear and tear to the customer's purchase will be replaced at no charge. Warranty is non-transferrable and only valid for the original purchaser and homeowner.

Addition 21 December, 2020:

By purchasing products from CHCD the customer has agreed to allow their phone number, email, and/or home addressed to be used for communication purposes including but not limited to customer followups, product and service announcements. CHCD does not share any personal contact information collected from customers.

Addition 6 January, 2021:

CHCD offers incentives to all customers who complete successful customer referrals. Referral incentives vary based on the products and services provided. Past QuietCool (QC) customers will receive $150 back for every successful referral while referred QC customers will receive $50 off their installation. Non QC customers will receive $75 back for every successful referral while the referred customers will receive $50 off their installation. Past VELUX customers will receive $25 back for each product installed during a successful VELUX referral while the referred customer will receive $25 off every product installed. No limits apply to the number of customer referrals made. Referral offers cannot be combined and are subject to change based on requirements from our manufacturers.  Referring customer's name must be provided during the estimation process and confirmed prior to scheduling the install to receive cash back. Cash back will not be added day of install.

Addition 1 August, 2021:

CHCD may offer seasonal discounts to all new and returning customers. All CHCD Discounts are subject to change. Discounts cannot be combined with CHCD's Cash Back Referral program. Seasonal discounts may be combined with other incentive programs at CHCD's sole discretion. Discounts must be provided during the estimation process and confirmed prior to scheduling the install to be applied. Discounts will not be added day of install.